Privacy policy


Last updated: 18 May 2025

At South West Honey, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing our products, or interacting with us, you agree to the terms of this policy.

1. What Information We Collect

We may collect the following types of personal information when you visit our website, make a purchase, or contact us:

  • Your name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely via third-party payment providers)

  • Order history

  • IP address and browsing activity (via cookies and analytics tools)

We only collect information that is reasonably necessary for our business functions.

2. How We Collect Your Information

We collect personal information in a few ways, including:

  • When you make a purchase on our website

  • When you sign up to our email list

  • When you contact us via email, form, or phone

  • Through cookies and tracking technologies used on our site

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Contact you about your order or respond to enquiries

  • Send marketing communications (with your consent)

  • Improve your experience on our website

  • Monitor website performance and usage via analytics

  • Comply with legal obligations

We will never sell or rent your personal information to third parties.

4. Third-Party Services

We use trusted third-party services to help operate our website and process orders, including:

  • Squarespace (website host)

  • Stripe / PayPal (payment gateways)

  • Australia Post / courier providers (shipping)

  • Google Analytics (website performance tracking)

  • Email marketing providers (for newsletters, if you opt in)

These providers may have access to your information only to the extent necessary to perform their functions.

5. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and analyse site traffic. Cookies may collect non-personally identifiable information such as your browser type, pages visited, and time spent on our site.

You can adjust your browser settings to disable cookies if you prefer.

6. Email Communications

If you opt in to receive emails from us, we may send updates about:

  • New product releases

  • Promotions and special offers

  • South West Honey news and tips

You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.

7. Data Security

We take reasonable steps to protect the personal information we collect from misuse, loss, unauthorised access, or disclosure. This includes:

  • Secure servers and SSL encryption

  • Password protection and access controls

  • Using reputable third-party platforms with strong data protection practices

8. Your Rights and Access to Information

Under the Australian Privacy Act, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or outdated information

  • Withdraw consent for marketing communications

  • Lodge a complaint if you believe your privacy has been breached

To do so, please contact us at:
📧 sales@southwesthoney.com.au

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the effective date shown at the top of the page.

11. Competitions

Honey Bundle Giveaway Terms & Conditions:
By subscribing to our newsletter before 11:59 PM AWST on July 14, 2025, you will be entered into the draw to win one of five Honey Lovers’ Bundles from South West Honey. The giveaway is open to Australian residents aged 18 and over. Winners will be selected at random and contacted via the email address provided. Prizes are not transferable or redeemable for cash. By entering, you consent to receive marketing communications from South West Honey. You may unsubscribe at any time. Your personal information will be handled in accordance with our Privacy Policy.

Contact Us

If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact: sales@southwesthoney.com.au